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SAFENTRIX (Outbound) Frequently Asked Questions     (Inbound)


Introduction Implementation Features Technical(Control Panel)

Last Updated on January 5, 2010

Technical - Control Panel

  1. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. Will the other email addresses in my domain be affected?
  2. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. Will this affect the Incoming emails of this Email address?
  3. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. What should I do?
  4. I got an alert saying the ID mailer-daemon@<My Domain name> is sending SPAM/UBE. What is wrong?
  5. I see an email in the Email Server queue with rejection message as

    "Your SMTP Relay has been temporarily disabled due to user complaints.
    Please contact your system administrator for further help."

    What is wrong?
  6. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> from mail server of <domain1>.
    For this to work, you need to add and activate SAFENTRIX for <domain2>."

    What is wrong?
  7. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> from mail server of <domain1>.
    For this to work, you need to enable SAFENTRIX Outbound SMTP services for <domain2>."

    What is wrong?
  8. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> from mail server of <domain1>.
    For this to work the domains need to be in the same SAFENTRIX account (or)
    you need to set SPF records for <domain2> in such a way that a 'pass' result is returned for <ip of email server>.
    Please refer to http://www.openspf.org on how to set SPF records."

    What is wrong?
  9. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> while authenticated as <domain1>.
    For this to work, you need to add and activate SAFENTRIX for <domain2>."

    What is wrong?
  10. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> while authenticated as <domain1>.
    For this to work, you need to enable SAFENTRIX Outbound SMTP services for <domain2>."

    What is wrong?
  11. I see an email in the Email Server queue with rejection message as

    "You are trying to relay emails for <domain2> while authenticated as <domain1>.
    For this to work the domains need to be in the same SAFENTRIX account (or)
    their Domain SMTP Passwords need to be the same."

    What is wrong?


1. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. Will the other email addresses in my domain be affected?

No. SAFENTRIX will only suspend SMTP Relay privilege for the account that sent the SPAM.

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2. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. Will this affect the Incoming emails of this Email address?

No. SAFENTRIX will only suspend SMTP Relay privilege for the account that sent the SPAM. The email address can continue to receive Emails from Internet.

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3. I got an alert saying that one of my domain email ID has been sending SPAM and its SMTP Relay service has been temporarily suspended. What should I do?

  1. Check if the user has sent any SPAM or Unsolicited Bulk Emails (UBE) (possibly by procuring a third party mailing list). If this is the case, please warn the user and stop the sending.
  2. If user did not send SPAM or UBE, it is possible that the account is being misused. In this case, please change the SAFENTRIX SMTP Relay Service password of the user.
  3. Once one of the above is done, please send an email to webmaster@safentrix.com regarding the steps taken.
  4. Upon receipt of a satisfactory response, SMTP Relay Service will be restored to the account.

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4. I got an alert saying the ID mailer-daemon@<My Domain name> is sending SPAM/UBE. What is wrong?

This happens in few cases where SAFENTRIX is unable to properly identify the sender, and uses 'mailer-daemon@<Your Domain name>' as the Sender email address.

This means that the SPAM is being generated by one of the following mechanisms:

  1. Auto forward of emails from outside domains: Please check all user forwarding rules in your Email addresses and confirm that none of them are being redirected to invalid email addresses.
  2. Auto responders: If you have auto-responders in your domain, SPAMmers can misuse the facility to bounce messages to unknown users.

Please check the above and send an email to webmaster@safentrix.com to remove the block on SAFENTRIX SMTP Relay Service.

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5. I see an email in the Email Server queue with rejection message as

   Your SMTP Relay has been temporarily disabled due to user complaints.
   Please contact your system administrator for further help.

   What is wrong?

SAFENTRIX has detected SPAM/Virus/Unsolicited Bulk Emails from the sender of this email and has temporarily disabled SMTP Relay Service for this user.

See here on how to fix this problem.

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6. I see an email in the Email Server queue with rejection message as

   You are trying to relay emails for <domain2> from mail server of <domain1>.
   For this to work, you need to add and activate SAFENTRIX for <domain2>.

   What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be added to and activated in SAFENTRIX.
  3. In your case, you have not added/activated 'domain2' in SAFENTRIX.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by adding and activating the domain 'domain2' in SAFENTRIX and Enabling Outbound Mail Filtering for 'domain2'.

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7. I see an email in the Email Server queue with rejection message as

   You are trying to relay emails for <domain2> from mail server of <domain1>.
   For this to work, you need to enable SAFENTRIX Outbound SMTP services for <domain2>.

   What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be added to and activated in SAFENTRIX and Outbound Mail Filtering Status must be enabled.
  3. In your case, you have added/activated 'domain2' in SAFENTRIX, but not enabled Outbound Mail Filtering Status for the domain.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by Enabling Outbound Mail Filtering for 'domain2'.

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8. I see an email in the Email Server queue with rejection message as

   You are trying to relay emails for <domain2> from mail server of <domain1>.
   For this to work the domains need to be in the same SAFENTRIX account (or)
   you need to set SPF records for <domain2> in such a way that
   a 'pass' result is returned for <ip of email server>.
   Please refer to http://www.openspf.org on how to set SPF records.

   What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be in the same SAFENTRIX account.
  3. In your case, 'domain2' is enabled in SAFENTRIX, but is present in a different SAFENTRIX account.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by moving 'domain2' to the same account as 'domain1'.
  6. If moving account is not possible, you can set a separate SPF record for 'domain2' such that it returns a 'pass' result when relayed from the Mail server IP.

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9. I see an email in the Email Server queue with rejection message as

   You are trying to relay emails for <domain2> while authenticated as <domain1>.
   For this to work, you need to add and activate SAFENTRIX for <domain2>.

   What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be added to and activated in SAFENTRIX.
  3. In your case, you have not added/activated 'domain2' in SAFENTRIX.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by adding and activating the domain 'domain2' in SAFENTRIX and Enabling Outbound Mail Filtering for 'domain2'.

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10. I see an email in the Email Server queue with rejection message as

    You are trying to relay emails for <domain2> while authenticated as <domain1>.
    For this to work, you need to enable SAFENTRIX Outbound SMTP services for <domain2>.

    What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be added to and activated in SAFENTRIX and Outbound Mail Filtering Status must be enabled.
  3. In your case, you have added/activated 'domain2' in SAFENTRIX, but not enabled Outbound Mail Filtering Status for the domain.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by Enabling Outbound Mail Filtering for 'domain2'.

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11. I see an email in the Email Server queue with rejection message as

    You are trying to relay emails for <domain2> while authenticated as <domain1>.
    For this to work the domains need to be in the same SAFENTRIX account (or)
    their Domain SMTP Passwords need to be the same.

    What is wrong?

Following is the problem:

  1. Your Outgoing email server sends emails for 'domain1' as well as 'domain2'.
  2. As per the installation steps, all domains that your Email server is sending out emails for must be in the same SAFENTRIX account.
  3. In your case, 'domain2' is enabled in SAFENTRIX, but is present in a different SAFENTRIX account.
  4. Therefore, when your Email server is trying to send emails for 'domain2', SAFENTRIX is rejecting it.
  5. Fix this problem by moving 'domain2' to the same account as 'domain1'.
  6. If moving account is not possible, you can set the same SMTP Auth password for 'domain2' as for 'domain1'.

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