SAFENTRIX (Outbound) Frequently Asked Questions     (Inbound)

Introduction

Implementation

Features

Technical(Control Panel)

Last Updated on January 4, 2010

Implementation

1. How do I enable SMS Alert in SAFENTRIX Outbound Email Security?
2. I tried to enable SMS Alerts, but did not get an SMS confirmation code. What's up?
3. In SAFENTRIX Control panel, in my domain's 'Outbound Email Security' page, I cannot see an "Enable" link. What is wrong?
4. How do I get the SMTP Auth details for using SAFENTRIX SMTP Relay service in my Email client?
5. How do I setup SMTP Relay Service for my domain such that SMTP Auth details can be the same as my Incoming Email Server account details?
6. How do I implement SAFENTRIX Outbound Email Security for my Email Server?
7. How do I implement SAFENTRIX Outbound Email Security for my Email server using SPF records?
8. How do I implement SAFENTRIX Outbound Email Security for my Email server using SMTP Auth?
9. How do I find out my Email Server HELO greeting?
10. How do I configure SPF so that my Email servers is authorized to send outgoing emails for my domain?
11. How can I check if SPF records are configured properly for my Email server?
12. How can I change my Email Server HELO greeting?
13. How do I configure my Email Server to relay all emails through smtp.safentrix.com?
14. I have completed the SAFENTRIX Outbound Email Security installation as per the Installation Guide. Is it safe to set my Email Server to relay through smtp.safentrix.com now? What will happen if I had made a mistake in the implementation?

1. How do I enable SMS Alert in SAFENTRIX Outbound Email Security?

1. Recharge your account by at least INR 10/USD 1.
2. Login to SAFENTRIX Control panel.
3. Click on domain name.
4. Click on "Outbound Email Security" link.
5. In the "Contact number for notification messages" field, click on "Change" link.
6. Enter your Mobile Number.
7. You will get a confirmation code in your Mobile.
8. Click on "Enter confirmation code to change" link.
9. Enter the received confirmation code.
10. Now SMS Alerts are enabled.

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2. I tried to enable SMS Alerts, but did not get an SMS confirmation code. What's up?

1. Please check if the Mobile number has been entered properly.
2. Please check if you have given the full Mobile number including Country code.
3. For example, if you are in US, your mobile number details would be
   
   <Country Code> <Area Code> <Phone number>
             1                    732              5551234
   
   and you can enter "17325551234" in the above Dialog.
4. Here is the list of International Country Dialing Codes.
5. If Mobile Number has been given properly and you have not received an SMS for more than 4 hours, please contact SAFENTRIX Support.

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3. In SAFENTRIX Control panel, in my domain's 'Outbound Email Security' page, I cannot see an "Enable" link. What is wrong?

Your domain must be added and activated for SAFENTRIX before you can enable Outbound Email Security. Also, every domain must be manually verified by SAFENTRIX personnel before it can start using Outbound SMTP Relay service.

If you do not see the link it means that your domain is either

1. Not enabled in SAFENTRIX, or
2. Not activated properly, or
3. Has not yet been approved for Outbound SMTP Relay service, or
4. Your domain has been denied Outbound SMTP Relay Service as the domain website supports activities that are deemed illegal in some of the geographic locations SAFENTRIX operates in.

To find out what is wrong with your domain SAFENTRIX Setup, check out Dr. SAFENTRIX.

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4. How do I get the SMTP Auth details for using SAFENTRIX SMTP Relay service in my Email client?

The SMTP Auth details are as follows:

1. Account name: Your full email address (e.g., info@safentrix.com)
2. Password:
   1. If your administrator has asked you to use the Email server password, use the same password as for Incoming Email Server.
   2. If your administrator has asked you to set a password using SAFENTRIX, go to SAFENTRIX SMTP Relay Password page and set a password.
3. SMTP Server name: smtp.safentrix.com
4. SMTP Server port: 2525 (Alternately 25, 587)
5. Use TLS

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5. How do I setup SMTP Relay Service for my domain such that SMTP Auth details can be the same as my Incoming Email Server account details?

1. Ensure that your Incoming Email server supports authentication by POP3 from Internet.
2. Login to SAFENTRIX Control panel and click on the domain name.
3. Click on "Outbound Email Security".
4. Enable "Outbound Mail Filtering Status".
5. Check the box next to "Allow individual users to relay messages through SAFENTRIX Servers using SMTP Auth" field.
6. Check the box next to "Get initial passwords using POP3".
7. In the edit box next to "Get Password from mail server address" field, enter your Incoming POP Server host name/IP.
8. Click on "Submit".

From then on, SMTP Auth details will be obtained from your Email server and thus your users can use their Incoming Email account/password details for SMTP Auth.

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6. How do I implement SAFENTRIX Outbound Email Security for my Email Server?

1. The recommended way to implement SAFENTRIX Outbound Email Security for email servers is using SPF. Detailed steps can be found here.
2. If your Email server is on a Dynamic IP, and it supports SMTP Auth for relaying emails, you can configure SAFENTRIX Outbound Email Security using SMTP Auth. Detailed steps for the same can be found here.

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7. How do I implement SAFENTRIX Outbound Email Security for my Email server using SPF records?

1. Make a list of all domains your Email server is sending outgoing emails for.
2. Activate and configure all these domains in SAFENTRIX. Make sure that all the domains are in a single account.
3. Verify that all the above domains are configured properly in SAFENTRIX using Dr. SAFENTRIX page.
4. Enable Outbound Mail filtering Status for all domains as follows:
   1. Login to SAFENTRIX Control panel.
   2. Click on domain name.
   3. Click on "Outbound Email Security" link.
   4. Click the "Enable" link next to "Outbound Mail Filtering Status" field.
5. Check your Email server HELO greeting to make sure it is the same as or is a sub-domain of your primary domain. For example, if 'safentrix.com' is primary domain of your Email server, its HELO greeting can be 'safentrix.com' (or) '*.safentrix.com'.
6. If 'E' is not satisfied, reconfigure your Email server so that its HELO greeting is same as primary domain or a sub-domain of the primary domain.
7. Configure SPF Records such a way that they return 'pass' for your Primary domain when relayed from your IP.
   Now your Email server is all set to relay emails through SAFENTRIX Servers.
8. Reconfigure your Email server to relay emails through smtp.safentrix.com.

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8. How do I implement SAFENTRIX Outbound Email Security for my Email server using SMTP Auth?

1. Make a list of all domains your Email server is sending outgoing emails for.
2. Activate and configure all these domains in SAFENTRIX. Make sure that all the domains are in a single account.
3. Verify that all the above domains are configured properly in SAFENTRIX using Dr. SAFENTRIX page.
4. Enable Outbound Mail filtering Status for all domains as follows:
   1. Login to SAFENTRIX Control panel.
   2. Click on domain name.
   3. Click on "Outbound Email Security" link.
   4. Click the "Enable" link next to "Outbound Mail Filtering Status" field.
5. Set a SMTP Auth password:
   1. Generate a secure password, not easily guessable password.
   2. Login to SAFENTRIX Control panel.
   3. Click on domain name.
   4. Click on "Outbound Email Security" link.
   5. Enter the password twice, once next to "SMTP Auth password" field and once next to "SMTP Auth confirm password" field.
   6. Click on "Submit".
   Now your Email server is all set to relay emails through SAFENTRIX Servers.
6. Reconfigure your Email server to relay emails through smtp.safentrix.com.
7. When relaying, configure your Email server to use SMTP Auth with account name as Primary domain name and password as what was set above.

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9. How do I find out my Email Server HELO greeting?

1. Send a test email to the email address specified in Email Server Test. The email must be sent through your Email server.
2. The email will bounce and the bounce message will contain a URL.
3. Click on the URL.
4. The URL will give a detailed report including your Email server's HELO greeting.

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10. How do I configure SPF so that my Email servers is authorized to send outgoing emails for my domain?

1. Goto SPF Records Generator.
2. Enter your domain name in Edit box next to "Let's set up SPF records for" field.
3. Enter IP addresses of your outgoing Email servers in Edit box (one IP per line) next to "ip4:" image field.
4. Click on "Continue".
5. In the Edit box to left of "Continue" button an SPF string will be displayed.
6. In that, prior to "?all" string add the following:
   "ptr:dlvry.safentrix.com ptr:nsdlvry.safentrix.com"
7. Set the full string as a TXT record in your domain's DNS Server.

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11. How can I check if SPF records are configured properly for my Email server?

1. Send a test email to the email address specified in Email Server Test. The email must be sent through your Email server.
2. The email will bounce and the bounce message will contain a URL.
3. Click on the URL.
4. The URL will give a detailed report including SPF record configuration for your Email Server.
5. If the report for SPF shows GREEN, your SPF records are ok.
6. If the SPF report shows YELLOW or RED, SPF records are configured incorrectly and you need to fix the same.

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12. How can I change my Email Server HELO greeting?

Different Email servers have different ways of setting HELO greeting. In here we give links to setting HELO for widely used Email servers.

Sendmail	Instructions
Qmail	Change '/var/qmail/control/helohost'
Postfix	Set 'smtp_helo_name' parameter in 'main.cf'.
Microsoft Exchange Server	Start ESM. Go to Servers -> Protocols Select Default SMTP Virtual Server Properties Go to Delivery tab Click on Advanced Button Enter the mail server DNS host name in Fully Qualified Domain Name edit box. Restart SMTP Service
Others	Typically the host name is used as HELO by most email servers. If you change the host name of your Email server and restart the machine the HELO greeting should change.

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13. How do I configure my Email Server to relay all emails through smtp.safentrix.com?

Different Email servers have different ways of configuring Relay Servers. In here we give links to configuring relay servers for widely used Email servers.

Sendmail	define(`SMART_HOST',`smtp.safentrix.com')dnl FEATURE(`allmasquerade')dnl FEATURE(`masquerade_envelope')dnl
Qmail	Change '/var/qmail/control/smtproutes' to have ':smtp.safentrix.com'
Postfix	Set 'relayhost = smtp.safentrix.com' parameter in 'main.cf'
Microsoft Exchange Server	Open MMC. Go to Servers -> Protocols Select Default SMTP Virtual Server Properties Go to Delivery tab Click on Advanced Button Enter smtp.safentrix.com in Smart Host edit box. Restart SMTP Service
Lotus Domino	Instructions

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14. I have completed the SAFENTRIX Outbound Email Security installation as per the Installation Guide. Is it safe to set my Email Server to relay through smtp.safentrix.com now? What will happen if I had made a mistake in the implementation?

It is absolutely safe to relay emails through smtp.safentrix.com. If your Outbound Email Security setup is fine, everything will work as it supposed to.

If your Outbound Email Security setup is wrong, the emails will be rejected with a temporary (4xx) error code.

Email servers are required to retry the emails if they are rejected with 4xx error code. This means that these emails will remain in your Email server queue for retrying.

The emails will not bounce and if you find emails are not being relayed and remain in the queue, you can do the following:

1. Reset Relay email server setting to as before.
2. Check what is wrong with the setting and fix the same.

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