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SAFENTRIX (Outbound) Frequently Asked Questions     (Inbound)


Introduction Implementation Features Technical(Control Panel)

Last Updated on January 5, 2010

Features

  1. What Email clients does SAFENTRIX SMTP Relay Service support?
  2. What Email servers does SAFENTRIX SMTP Relay Service support?
  3. How do Email/SMS Alerts work?
  4. What security features does SAFENTRIX SMTP Relay Service support?
  5. Will there be any delay due to SAFENTRIX Outbound Email Security?
  6. What kind of SMTP Auth mechanisms does SAFENTRIX SMTP Relay Service support?
  7. How can I use multiple "From" email addresses when sending emails from my Email client through SAFENTRIX Server?
  8. What is Archival Mode?
  9. Can I let my users use their Incoming email server password as SMTP Auth password for SAFENTRIX SMTP Relay Service?
  10. My domain's POP server requires the account name to be in a format different than the Email address. What do I do?
  11. My organization does not expose POP service to outside world due to security issues, but we would like our users to use their Incoming Mail server account details to relay emails through SAFENTRIX. Is it possible ?


1. What Email clients does SAFENTRIX SMTP Relay Service support?

SAFENTRIX SMTP Relay Service supports all Email clients that implement SMTP Auth for outgoing emails, including (but not limited to):

  1. Microsoft Outlook
  2. Microsoft Outlook Express
  3. Mozilla Thunderbird
  4. Lotus Email Client
  5. Eudora
  6. Pegasus
  7. Evolution

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2. What Email servers does SAFENTRIX SMTP Relay Service support?

SAFENTRIX SMTP Relay Service supports all major SMTP Email Servers including, but not limited to:

  1. Sendmail
  2. Qmail
  3. Postfix
  4. Microsoft Exchange Server
  5. Lotus Domino
  6. Novel Groupwise

and many more...

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3. How do Email/SMS Alerts work?

When SAFENTRIX detects excessive SPAM/Virus/Bulk Unsolicited emails from an email address in your domain, following is done:

  1. The SMTP Relay service for that email address is temporarily disabled.
  2. An Email alert is sent to the account holder giving the Email address from where the email originated.
  3. If SMS option is chosen, SMS alert is also send regarding this event. SMS alert is a paid service and is charged at the rate of INR 10/USD 0.25 per alert.

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4. What security features does SAFENTRIX SMTP Relay Service support?

  1. SAFENTRIX SMTP Relay Servers smtp.safentrix.com supports SSL as well as TLS.
  2. Once you enable this, emails are sent out encrypted from your email client/server to SAFENTRIX Server. From then on, SAFENTRIX servers use TLS (wherever possible) to send out emails.
  3. This provides full encryption security during transmission of emails from your Email Server/client to destination.

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5. Will there be any delay due to SAFENTRIX Outbound Email Security?

There will be no significant delay due to relaying emails through SAFENTRIX Servers. Virus/SPAM scanning by SAFENTRIX Servers take hardly 10 seconds per email. As soon as the scanning is over, the email is delivered to destination.

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6. What kind of SMTP Auth mechanisms does SAFENTRIX SMTP Relay Service support?

SAFENTRIX SMTP Relay Service supports

  1. PLAIN, and
  2. LOGIN mechanisms.

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7. How can I use multiple "From" email addresses when sending emails from my Email client through SAFENTRIX Server?

  1. Make sure that the domains of all the Email addresses are added and activated to SAFENTRIX.
  2. Set the same SMTP Relay Service passwords for all your Email addresses.

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8. What is Archival Mode?

Organizations may want to store a copy of all user's Outgoing email for Audit and Compliance purposes.

SAFENTRIX Archival mode enables an Administrator to do this. The administrator can select specific users and set Archival mode for those users.

Then whenever these set of users send any emails through SAFENTRIX Servers, a copy (Bcc) of the email is sent to an administrator specified "Archive Email address".

This way, the organization will have copies of all Emails sent out by users through SAFENTRIX Servers.

More details on setting Archival mode can be found in SAFENTRIX Outbound Security - Operations Guide.

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9. Can I let my users use their Incoming email server password as SMTP Auth password for SAFENTRIX SMTP Relay Service?

Yes.

SAFENTRIX SMTP Relay Service can check with a POP Server for authenticating SMTP Auth information sent by clients. Using this feature, Email administrators can direct SAFENTRIX SMTP Relay Servers to check against their domain Email Servers.

Please note that for this to work, the domain's POP Servers must allow authenticating user/password details from Internet.

Details on setting this up can be found here

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10. My domain's POP server requires the account name to be in a format different than the Email address. What do I do?

By default, when you set up SAFENTRIX SMTP Relay Service and configure to use your POP Server for authentication, SAFENTRIX sends the POP account name as the Email address (e.g., info@safentrix.com).

If your POP Server expects the account name in a different format, you can specify the same in edit box next to "With user name sent in the format" field.

The format can be specified as a string with special strings '%u' and '%d'. Any occurrences of the above special strings is replaced by user name and domain name from the Email address.

For example, if you specify '%u' in the format, only the user name is sent to your POP Server.

To enable SAFENTRIX SMTP Relay Servers to send POP user name in the format expected by your POP Server, do the following:

  1. Generate the format string.
  2. Login to SAFENTRIX Control panel.
  3. Click on domain name.
  4. Click on "Outbound Email Security".
  5. Specify the format string in edit box next to "With user name sent in the format" field.
  6. Click on "Submit" button.

From then on, SAFENTRIX will send POP account name details in the format desired by your Incoming Email server.

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11. My organization does not expose POP service to outside world due to security issues, but we would like our users to use their Incoming Mail server account details to relay emails through SAFENTRIX. Is it possible ?

Yes.

You can expose POP3 over SSL and configure SAFENTRIX to use SSL when contacting your POP server for authentication purpose.

POP over SSL should be available in port 995 for this purpose.

Since POP over SSL is fully encrypted, there should be no security issues exposing the same.

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